SAP Business AI Solution

SAP Business AI for Finance

Drive financial resilience and growth with intelligent, automated finance operations

• SAP embeds AI across finance processes, built into core systems like SAP S/4HANA and powered by the SAP Business Technology Platform (BTP). This enables automation of routine tasks (such as invoice matching, reconciliation, and general ledger entries), reducing manual workload and improving accuracy.
• AI agents continuously monitor operations, deliver real-time insights, and help finance teams respond rapidly to anomalies or emerging risks

Make decisions with real-time data and predictive analytics

SAP Business AI integrates real-time data across SAP and non-SAP systems using technologies like SAP Business Data Cloud (zero-copy data access). AI layers, such as predictive analytics, scenario simulation, and generative AI SAP agents, enable quick, context-aware decision-making.

1. Real-time data integration
   Zero-copy access to data ensures there’s a single, up-to-date source across systems.
2. Predictive forecasting & simulations
   AI can forecast, simulate “what-if” scenarios, and highlight emerging trends or risks.
3. Generative AI copilot (Joule)
   This natural-language assistant helps users get answers, generate forecasts, and analyze scenarios simply with conversational prompts.

Shorten reporting cycles and streamline regulatory compliance

AI brings automation into reporting, handling tasks like invoice uploads, ledger posting, and compliance checks and streamlining the entire close process

1. Task automation
   Routine report generation and manual entries are automated (e.g., general-ledger uploads via API, supplier invoice releases)
2. Compliance monitoring
   AI ensures continuous compliance by automating checks across regulations, trade, taxes, identity, and access controls, and by flagging potential issues proactively

Gain visibility into cash flow and working capital

SAP’s AI-driven tools provide transparency into cash positions and forecasts by automating receivables/payables and enhancing planning accuracy

1. Cash flow transparency
   Tools like SAP Cash Application automate the matching of payments to invoices and forecast cash positions, giving real-time visibility and risk alerts\
2. Working capital optimization
   AI improves forecasting and dispute resolution, helping reduce days sales outstanding (DSO) and manage payables effectively

Increase revenue with AI-optimized pricing and customer insights

SAP Business AI taps into advanced analytics and predictive tools to uncover revenue opportunities, optimize prices, and inform customer strategies

1. Pricing optimization & growth insights
   AI analyzes patterns and customer data to suggest optimized pricing strategies and detect new revenue opportunities
2. Customer acquisition insights
   Predictive insights guide sales and marketing teams to target opportunities more effectively and streamline acquisition approaches

SAP Business AI for Supply Chain

Build an agile, resilient, and customer-centric supply chain with embedded AI

• SAP embeds AI directly into core SCM processes like planning, logistics, inventory, and manufacturing, enabling real-time, intelligent automation and contextual insights
• This integration enhances productivity, responsiveness, and customer service without adding disruptive overlays.

Get real-time insights to anticipate disruptions and act immediately

• SAP’s embedded AI combines operational data with external signals (e.g., supplier delays, weather events) to detect risks and forecast disruptions early.
• Joule, SAP’s AI copilot, delivers these insights through natural-language interaction, providing quick, contextual summaries and action suggestions.
• Supply Chain Intelligence in SAP Business Data Cloud enables simulation of scenarios and risk modeling in real time, empowering agile responses.

Optimize logistics, inventory, and fulfillment performance

• AI-powered forecasting augments demand planning, improving accuracy, reducing excess stock, and balancing fulfillment needs.
• Real-time performance data from supply network visibility helps orchestrate logistics, adjust fulfillment schedules, and adapt inventory dynamically.

Automate and align local decisions with supply-network intelligence

• Embedded AI aligns decisions across locations, embedding network-level intelligence into local operations, ensuring that each decision considers broader supply chain context.
• Joule provides intelligent recommendations at each local touchpoint, prompting decisions that reflect upstream and downstream conditions.

Improve transparency, customer service, and sustainability

• AI collects and normalizes data across systems, enabling transparent visibility into operations, inventory status, and supplier performance.
• You benefit from more accurate information, proactive updates, and faster issue resolution. AI helps identify inefficiencies in resource use, supporting sustainability goals like reduced emissions and minimized waste.

Leverage Joule for intelligent recommendations in SAP SCM solutions

• Joule acts as an AI agent, deeply embedded within SAP’s SCM ecosystem, like Digital Manufacturing, SAP Integrated Business Planning, and Business Data Cloud.
• Through natural language, users can query workflows and systems (“what’s the forecast risk?”), and Joule responds instantly with contextual, action-oriented insights.
• Joule also automates tasks, like generating formulas in Excel for planning, summarizing help docs, and generating forecasts or orchestration actions.

SAP Business AI for Procurement

Analyze market competition 90% faster to improve category strategies

SAP Ariba Category Management embeds generative AI and large language models that automate the laborious task of market research and supplier analysis. It streamlines workflows by:

• SAP embeds AI directly into core SCM processes like planning, logistics, inventory, and manufacturing, enabling real-time, intelligent automation and contextual insights
• This integration enhances productivity, responsiveness, and customer service without adding disruptive overlays.
• Reducing manual, repetitive work so category managers can focus on strategy. This results in up to a 90% speed improvement in category planning workflows.

Recommend suppliers and enforce compliance company-wide

SAP uses AI-assisted sourcing agents (via Joule and Ariba modules) that:

• Analyze procurement history and sourcing events to identify best-fit suppliers
• Generate recommended supplier shortlists and tailor question sets
• Incorporate organizational policies to ensure adherence to compliance standards across the company
• These automated recommendations support smarter, policy-aligned supplier decisions at scale.

Accelerate data searches by 95% with natural-language queries

The Joule interface offers a natural-language search experience across SAP Ariba tools (Sourcing, Buying, Category Management, Supplier Lifecycle, and Fieldglass). Users can type queries in everyday language to find information instantly, reducing search times by up to 95%.

Improve decision-making with AI-powered insights

Across the board, SAP’s AI layers infuse procurement with actionable intelligence:

• Generative AI synthesizes and categorizes spend data for trend forecasting, supplier risk detection, and inflation or disruption resilience.
• Joule and sourcing agents surface strategic spend insights like category maturity, cost structures, and segmentation to help make informed, data-backed decisions faster.

SAP Business AI for Human Resources

Enhance employee experience and productivity through AI-powered HR processes

• SAP embeds AI throughout the SuccessFactors HCM suite via Embedded AI, Joule, Joule Agents, and the underlying AI Foundation.
• This integration enables automation of repetitive tasks, generation of predictive insights, and delivery of personalized recommendations. leading to faster, more intuitive workflows and happier, more productive employees.

Accelerate hiring and reduce bias with AI-generated job descriptions and screening

• AI-assisted tools help create job descriptions and interview questions up to 90% faster, while reducing bias in phrasing and content.
• AI analyzes candidate resumes, extracts skills, matches them to job requirements, and ranks best-fit candidates, streamlining screening and promoting equitable hires.

Boost engagement with personalized insights and career paths

• AI-assisted career insights deliver tailored guidance, such as relevant learning recommendations, structured goals, and mentor matches to accelerate upskilling and motivate employees.
• Personalized insights and feedback improve the employee experience, fostering greater satisfaction and retention.

Automate repetitive tasks to focus on strategic people development

• Embedded AI automates tasks like job description drafting, performance goal creation, compensation prep, and feedback generation. This frees up HR professionals for higher-value strategic initiatives.
• For example, managers can reduce prep time for compensation discussions by up to 90%, and performance goal creation time by up to 80%.

Build a dynamic, inclusive, and future-ready workforce

• AI-driven skills frameworks and recommendation engines identify skills gaps, support internal mobility, and help build future-oriented talent pipelines.
• AI tools neutralize unconscious bias in job postings, candidate screening, and performance evaluation.
• Predictive analytics and scenario planning help HR anticipate future needs and adapt workforce capabilities proactively.

SAP Business AI for Sales and Service

Automate manual tasks and qualify leads faster

• AI Agents automate repetitive, low-value tasks: for example, Quote Creation Agents transform email requests into ready-to-send quotes, Case Classification Agents route incoming support tickets automatically, and Shopping Agents guide customers through product discovery.
• Intelligent summaries & insights: SAP AI can automatically generate account and case summaries, create lead talking points, and provide quick Q&A responses based on your business data.

These capabilities free teams from manual chores, letting them qualify leads and move forward faster using AI-powered workflows.

Personalize customer experiences at every touchpoint

• Because the AI is grounded in your enterprise context and integrates with all your business data, it can recommend personalized content at each stage, whether that’s product information, lead engagement, or proactive service.
• The AI uses account and case summaries, contextual insights, and generated talking points to tailor interactions for each customer.

Essentially, personalization is embedded by leveraging the full context of your customer data and using AI to craft relevant, individualized experiences.

Increase win rates and service efficiency with intelligent suggestions

• SAP Business AI delivers intelligent recommendations and auto-generated output: for example, the system can suggest next-best actions or relevant responses to customer inquiries, reducing friction in sales and boosting efficiency.
• The AI agents are designed to work across processes, proactively capturing and surfacing knowledge from resolved cases, which assists agents in handling new cases more effectively.

This leads to faster, more accurate decisions, helping close deals and resolve inquiries more efficiently.

Improve customer satisfaction with faster, more accurate responses

• Q&A Agents enable quick, accurate responses by tapping into comprehensive business data to answer queries intelligently.
• Because AI can summarize interactions, classify cases, and route tickets automatically, support agents can respond more swiftly and effectively, leading to an improved service experience.
• Customer teams are enabled to spend more time solving complex issues while AI handles the routine parts, resulting in faster and better service.

Customer teams are enabled to spend more time solving complex issues while AI handles the routine parts, resulting in faster and better service.

SAP Business AI for Marketing and E-Commerce

Automatically generate product content and translate into 20+ languages

• SAP Commerce Cloud integrates “product description generation” agents. These agents use generative AI to create content in the brand’s voice. So instead of writing every description by hand, the system generates drafts.
• For multilingual needs, the same content generation supports translations for multiple markets. The AI can translate the text into 20+ languages (or more) automatically. So once the original product description is generated, the translation agent takes over.
• The content and translations are embedded within the product management/catalogue workflows, so users (merchandisers and marketers) can review, adjust, and publish without switching tools.

Use shopping assistants to guide purchases and reduce abandoned carts

There is a feature called Shopping Agent in SAP Commerce Cloud. This is an AI agent that interacts with customers, answers questions, (“do you have this in stock?”, etc.), compares options, and helps guide the user toward purchase decisions.

• The agent can assist in real time during browsing, helping find the right product, navigating the product catalog, comparing variants, etc. This helps reduce friction.
• Also, there is integration across touchpoints so the assistant can trigger proactive suggestions (e.g., remind about items in cart, suggest complementary items), which helps reduce cart abandonment.

Automate email, social media, and blog content creation

• SAP uses AI to generate campaign content: subject lines, marketing copy, etc. So for emails, social media posts, and blog posts, the system can auto-draft text, possibly with variations.
• The generation is tied to marketing campaign workflows: e.g., when creating a campaign in SAP Emarsys (or an equivalent marketing module), users can ask the AI to help write parts of the content.
• Also, content can be translated/localized, as earlier, so social media/blog content for different regions can be adapted.
• Because these tasks are embedded in the marketing tools, the user doesn’t need deep technical/AI expertise; they use natural language prompts, and the system helps with drafts.

Get real-time campaign insights and performance reports

• SAP provides AI-powered analytics, which automatically generate reports on marketing campaign performance. These are “individualized reports” that don’t require technical skills.
• There is a “report builder” in SAP Emarsys that helps marketers build reports (visuals, dashboards) quickly.
• Also, monitoring is real-time or near real-time: as a campaign runs, data (opens, clicks, product views, conversions, etc.) is collected, and AI highlights trends, anomalies, and suggestions (e.g., “this campaign over-performed/under-performed,” “this subject line got a high open rate,” and “consider shifting budget”). The wording on the page hints at “real-time campaign insights and performance reports.”

SAP Business AI for IT and Developers

Accelerate Innovation with AI Built for Developers and IT Leaders

• SAP provides purpose-built AI capabilities tailored to developers’ needs, integrated seamlessly with SAP BTP.
• Tools like Joule Studio enable the generation of code, automation of processes, design of intuitive UIs, and building of custom AI agents. These tools are grounded in enterprise-grade security and governance, ensuring responsible AI development.

Reduce App Development Costs by 30% with AI-Assisted Coding

• AI-assisted coding tools, such as SAP Build Code, leverage large language models (LLMs) to automate code generation and optimization. This automation reduces manual coding efforts, leading to a significant reduction in development costs.
• Additionally, AI-powered tools assist in documentation, best practices, and workflow development, further enhancing efficiency.

Boost SAP App Management Productivity by 75% Using Automation

• SAP Automation Pilot allows developers to automate workflows using simple prompts, reducing manual DevOps tasks. This automation streamlines application management processes, leading to a substantial increase in productivity.

Improve Uptime, Reduce Incidents, and Simplify DevOps

• AI-driven tools in SAP BTP, such as predictive monitoring and anomaly detection, proactively identify and address potential issues before they impact system performance.
• This proactive approach enhances system uptime, reduces incidents, and simplifies DevOps processes by automating routine tasks and providing real-time insights.

Drive Innovation with Generative AI and Streamlined Data Workflows

• SAP’s AI Foundation integrates various components like Joule Studio, the Generative AI Hub, and the SAP Knowledge Graph to facilitate the development of AI agents and solutions. These tools enable developers to build, extend, and run customized AI solutions at scale, grounded in business-specific knowledge.
• The integration of structured and unstructured data through SAP HANA Cloud enhances the context and relevance of AI outputs, driving innovation across business functions.

VC ERP Consulting can help you understand how and where SAP Business AI fits into your business functions. We integrate SAP Business AI with your current SAP platform and also support existing SAP systems using new AI features. Our team of 250+ SAP experts are eager to guide you with AI implementation and adoption to help you enhance your business functions.